The following terms and conditions apply to all touristic services offered by traveladriancr.com, a website owned and operated by Luis Adrián Solano Rojas, a licensed tour guide in Costa Rica (hereinafter referred to as “the Provider”).
By booking any touristic service through traveladriancr.com or by direct message, you (hereinafter referred to as “the Client”) agree to be bound by these terms and conditions, which constitute a legally binding contract between you and the Provider.
- Booking and Payment
- To book any touristic service, the Client must fill out the online reservation form on traveladriancr.com or send a direct message to the Provider via email at traveladrian@gmail.com or WhatsApp at +506 7008 3188. The Client must provide their name, contact information, number of participants, date and time of the service, and any special requests or preferences.
- For half day and full day tours, the Client may pay the full price of the service on the same day of the tour, either in cash or by credit card. For other touristic services, such as multi-day packages or customized tours, the Client must pay a deposit of 30% of the total price of the service at least 15 days before the date of the service, unless otherwise agreed by the Provider. The remaining balance must be paid at least 7 days before the date of the service, unless otherwise agreed by the Provider.
- The Provider reserves the right to cancel any reservation if the payment is not received by the due date or if the Client fails to show up on the day of the tour.
- The prices of the touristic services are quoted in US dollars and include taxes, fees, and charges, unless otherwise specified. The prices are subject to change without prior notice due to currency fluctuations, fuel surcharges, or other factors beyond the Provider’s control.
- The Client is responsible for any additional expenses incurred during the touristic service, such as meals, drinks, tips, entrance fees to unscheduled activities, personal items, or optional activities.
- Cancellation and Refund
- The Client may cancel any touristic service by sending a written notice to the Provider via email at traveladriancr@gmail.com or WhatsApp at +506 7008 3188. The cancellation will be effective from the date of receipt of the notice by the Provider.
- The following cancellation fees will apply:
- If the cancellation is made more than 15 days before the date of the service, no cancellation fee will be charged.
- If the cancellation is made between 15 and 7 days before the date of the service, 50% of the deposit paid by the Client will be forfeited.
- If the cancellation is made less than 7 days before the date of the service, or in case of no-show or early departure, 100% of the deposit paid by the Client will be forfeited.
- The Provider may cancel any touristic service due to force majeure events, such as natural disasters, civil unrest, war, terrorism, epidemics, pandemics, or other unforeseeable circumstances that make it impossible or unsafe to provide the service. In such cases, the Provider will offer an alternative date or service of equal or higher value, or a full refund of the amount paid by the Client.
- The Provider is not liable for any loss, damage, or inconvenience caused by any cancellation or change of itinerary.
- Touristic Activities Waiver and Release of Liability
- The Client acknowledges that some of the touristic services offered by traveladriancr.com may involve physical activities, such as hiking, biking, kayaking, zip-lining, rafting, or other outdoor recreation activities that entail certain risks and hazards.
- The Client agrees to participate in these activities voluntarily and at their own risk. The Client declares that they are physically fit and have no medical conditions that may affect their ability to perform these activities safely.
- The Client agrees to follow all instructions and safety rules given by the Provider or its representatives during these activities. The Client also agrees to wear appropriate clothing and equipment provided or recommended by the Provider.
- The Client agrees to release and waive any claims against traveladriancr.com, Luis Adrián Solano Rojas.